Welcome to the Internet website of Solera (“Soleratt.com”).
PLEASE NOTE THAT YOUR USE OF THE SOLERA.TT WEBSITE IS SUBJECT TO THE FOLLOWING TERMS (“TERMS OF SERVICE“). IF YOU DO NOT AGREE WITH ANY OF THESE TERMS OF SERVICE, DO NOT ACCESS OR OTHERWISE USE THIS SOLERA.TT WEBSITE OR ANY INFORMATION OR MATERIALS CONTAINED ON THE SITE. YOUR USE OF THE SOLERA.TT WEBSITE SHALL BE DEEMED TO BE YOUR AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW. THE TERMS OF SERVICE MAY BE UPDATED BY SOLERA.TT FROM TIME TO TIME WITH OR WITHOUT NOTICE TO YOU. YOUR CONTINUED USE OF THE SOLERA.TT WEBSITE INDICATES ACCEPTANCE OF ANY MODIFICATIONS TO THE TERMS OF SERVICE.
You agree not to do any of the following while using the Soleratt.com Site:
Intentionally or unintentionally violate any applicable law or regulation.
Access, tamper with, or use non-public areas of the Soleratt.com Site or Soleratt.com computer systems. Unauthorized individuals attempting to access or tamper with these areas may be subject to prosecution.
The Sale of Alcoholic Beverages
Soleratt.com does not sell or deliver alcohol to persons under the age of 18. By using this website, you swear and affirm that you are over the age of 18. Soleratt.com makes every effort to ensure that alcoholic beverages are not sold or delivered to anyone who is under the age of 18. By using this site, you are acknowledging that the person receiving a shipment of alcoholic beverages from Soleratt.com is over the age of 18. You also agree that any alcohol purchased from Soleratt.com is intended for personal consumption and not for resale. If you do not agree with these conditions of use, please do not use this website. If you intentionally or unintentionally misrepresent your age in order to provide alcohol to a person under the age of 18, Soleratt.com will prosecute you fully to the extent allowable by law.
Protection of Content Provided by Soleratt.com and Its Licensors
All text, graphics, logos, icons, images, audio clips and software on the Soleratt.com Site (“Site Content”) are copyrighted materials owned by or licensed to Soleratt.com. The Site Content may contain trademarks, service marks and trade names which are owned by Soleratt.com and its affiliates and may also contain brand and product names which are trademarks, service marks or trade names which are owned by certain third parties. Any Events described in the Site Content may be subject to other intellectual property rights, the exercise of which rights are expressly reserved by Soleratt.com, its affiliates, or third parties. You may not sell, reproduce, distribute, copy, duplicate, resell, modify, display, publicly perform, prepare derivative works based on, frame, mirror, repost, exploit for any commercial purpose, or otherwise use any of the Site Content in any way for any public or commercial purpose without prior written consent of Soleratt.com or the rights holder. You may not use the Site Content on any other website or in a networked computer environment for any purpose. If you violate any of these terms, your permission to use the Site Content will automatically terminate, you must immediately destroy any copies you have made of the Site Content, and we may end your authorization to use the Soleratt.com Site. Nothing contained in the Soleratt.com Site shall be construed as conferring any license or right under any copyright, trade secret, patent, trademark or other intellectual property rights (“IP Rights”) of Soleratt.com, its affiliates, or any third party, and, except as provided in these Terms of Service, the exercise of all such IP Rights in the services, products, processes or technologies described in the Site Content are expressly reserved to Soleratt.com, its affiliates, and/or any third party, as applicable.
Soleratt.com will give you any necessary notices by posting them on the Soleratt.com Site. You authorize Soleratt.com to send notices via electronic mail as well if Soleratt.com decides, in its sole discretion, to do so. You agree to check the Soleratt.com Site for notices, and that you will be considered to have received a notice when it is made available to you by posting on the Soleratt.com Site.
All prices on Soleratt.com are inclusive of VAT.
Promotional offers and prices are as stated, with no further discounts available.
Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur, and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We shall under no circumstances be obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.
Solera Standard Delivery – Most orders are delivered within 24 to 48 hours of your order, except where indicated on our webpages. However, during peak periods or periods of adverse weather conditions this may be extended. Free Delivery is only applicable for orders of six or more bottles of wine, spirits and/or Champagne. Lemon, Lime and Bitters (LLB) does not count towards a minimum order. A delivery fee of $30.00 is applicable for under six (6) bottles. There is a maximum order of 25 cases but please write directly to firstname.lastname@example.org or contact the stores directly for specific delivery of amounts exceeding the maximum order. Tobago deliveries shall be delivered within 7 business days and Soleratt.com shall not be liable for delays or non-service on inter island sailings
We work with a trusted courier partner. If they are unable to successfully deliver, they shall either leave your delivery in a safe place or leave instructions for you to re-book delivery.
For next day delivery, confirmed order details must be received by 4pm the day before. Note however, that there are no deliveries on Sundays or on Public Holidays. Every effort will be made to deliver your goods on the next available business day.
Any indication as to when your goods will be available for delivery or collection is an estimate only and is not intended to be binding. We however will communicate with you should we be unable to fulfil your order within an arranged time.
Click & Collect
You can collect next day at any Solera store location. You can also call the store directly to enquire if collection can be made on the same day.
Curb side Collection and Payment.
You also have the option of e-mailing your order to email@example.com. Products will be packed in advance where you can pay and collect via curb side collection.
Breakages: All delivered goods must be inspected at the time of delivery. Please notify us of any differences, shortages or damage within 24 hours of delivery. Damaged bottles and packaging should be kept for inspection and unopened products returned to us should the need to do so.
We don’t ship products outside of Trinidad and Tobago. Please e-mail us at firstname.lastname@example.org where we shall tell you how we can best assist in the circumstances.
We will provide a full refund or replacement for any wines or spirits that are faulty. We require faulty bottles to be returned to us within 7 business days. No refunds on Ace of Spades range of products shall be accepted. Only products purchased on this website can be returned to the store with printed receipt.
We shall not accept products that have been placed in the fridge or where the labels have otherwise been damaged.
Cancellations & Complaints
You may cancel your order by contacting the store directly and writing to email@example.com. Should you decide to cancel, all charges to you shall be refunded.
In the event of any complaints please contact the store concerned if it refers to a particular order or email firstname.lastname@example.org giving as much detail as you can. All complaints shall be acknowledged within 48 working hours and you can expect a full resolution of your complaint within a further 72 working hours. You shall be kept informed if there is any delay beyond this. Each complaint shall be treated as confidential and shall be attended to by a senior manager or director.
You agree that soleratt.com and its licensors may make improvements and/or changes in the website content and services or events described in this website, if any, at any time without notice and without liability to you of any kind. You are responsible for compliance with applicable local laws, keeping in mind that access to the soleratt.com website may not be legal by certain persons or in certain countries. If any provision of these Terms of Service is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties, with all other provisions remaining in full force and effect.
Waiver. A waiver of any right or remedy under these Terms of Service or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A failure or delay by soleratt.com to exercise any right or remedy provided under these Terms of Service or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under this agreement or by law shall prevent or restrict the further exercise of that or any other right or remedy.
Third Party Rights. These Terms of Service donot give rise to rights to any third parties to enforce any term of this agreement.
Headings. The headings contained in these Terms of Service are for convenience of reference only and shall not be taken into account in the interpretation or construction of these Terms of Service.
Governing Law. These Terms of Service shall be construed and governed in accordance with the laws of the Republic of Trinidad and Tobago and any disputes under this Agreement shall be heard in a court of competent jurisdiction in Trinidad and Tobago.
Dispute Resolution. Any dispute, controversy or claim arising out of or relating to these Terms of Service, or the breach, termination or invalidity thereof which cannot be settled amicably between the parties shall be referred to a single mediator if the parties can agree upon one. If the parties cannot agree to a single mediator, then each party shall appoint a mediator and a third mediator shall be appointed by the two so appointed. Any such mediation shall be conducted in Trinidad and Tobago. Any dispute arising in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by mediation under the Mediation Act Chapter 5:32 which is deemed to be incorporated by reference into this clause. The costs of mediation shall be borne by the parties in the proportions to be fixed by the mediator or mediators as the case may be. Failure by the parties to resolve the dispute via mediation shall immediately bestow the right for either party to institute legal proceedings.
Anti-Bribery and Anti-Corruption. Each of the parties represents, warrants and covenants that, with respect to the subject matter hereof, (i) they have not offered, promised, made or authorized to be made, or provided any bribe or undue payment to any officer, employee, director, agent of the other party or to any government appointed official; nor has it (ii) made or promised any payment in violation of any international anti-corruption laws including any applicable local laws or any other applicable anti-corruption laws. Each party further represents, warrants and covenants that it shall abstain from, and shall cause its affiliates, subcontractors or employees to abstain from offering, promising or making, with respect to these Terms of Service any contribution, thing of value or gift, or any other type of undue payment to, or for the private use of, directly or indirectly, to (i) any officer, director, employee, affiliate of the other party or any government appointed official; (ii) any political party, an official of a political party or any person running for public office; (iii) any public international organization; (iv) any third party that has a commercial relationship with the other party or (v) any intermediary who may act as a front man for any of the persons and entities mentioned in (i) through (iv) above, for the purpose of influencing or inducing any act or decision to secure an improper advantage in connection with, or in any way relating to any government authorization or approval involving the other party or the obtaining or retention of business by the other party. Notwithstanding anything to the contrary stated in this Agreement, any misrepresentation or violation of this clause shall be deemed to be a material breach of this these Terms of Service.
Limitation of Liability. Nothing in these Terms of Service shall limit or exclude your liability for; a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable); b) fraud or fraudulent misrepresentation; c) breach of the terms implied by the Sale of Goods Act, Chap. 82:30 or any applicable law; or d) any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.
Liability and Indemnity. You shall be fully liable for any damage to Soleratt.com’s property, injury and/or death to persons, or loss of revenue experienced by soleratt.com which comes about as a result of the default, act, omission or negligence of you and/or your servants and/or agents in the performance of these Terms of Service. In no event shall soleratt.com be liable to the you or your officers, employees and agents in contract, tort, negligence, breach of statutory requirements under the laws of Trinidad and Tobago or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by the you, your officers, employees and agents of an indirect or consequential nature including, without limitation, any economic loss or other loss of turnover, profits, sales, agreements/contracts, anticipated savings, business or goodwill. The liability of soleratt.com to you for any direct loss or damage to you, your officers, employees and agents caused by the Soleratt.com’s default, act, omission or gross negligence in connection with the performance of its obligations under the Terms of Service shall be limited to the amount that may be recoverable from the Soleratt.com’s insurance. Soleratt.com shall not be considered to have committed default, act, omission or negligence until a court of competent jurisdiction has made a final determination that this is the case.
You shall indemnify soleratt.com against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by the soleratt.com arising out of or in connection with:
- any claim made against the soleratt.com by a third party arising out of, to the extent that such claim arises out of the breach, negligent performance or failure or delay in performance of this Terms of Service by you, your employees, agents or subcontractors; and
- any claim made against soleratt.com by a third party for death, personal injury or damage to property arising out of, or in connection with these Terms of Service that is attributable to the acts or omissions of you, your employees, agents or subcontractors.
If any third party makes a claim, or notifies an intention to make a claim, against soleratt.com that may reasonably be considered likely to give rise to a liability under this indemnity (“the Claim”), soleratt.com shall:
- as soon as reasonably practicable, give written notice of the Claim to you, specifying the nature of the Claim in reasonable detail;
- not make any admission of liability, agreement or compromise in relation to the Claim without the prior written consent of you (such consent not to be unreasonably conditioned, withheld or delayed), provided that soleratt.com may settle the Claim (after giving prior written notice of the terms of settlement (to the extent legally possible) to you, but without obtaining your consent) if soleratt.com reasonably believes that failure to settle the Claim would be prejudicial to it in any material respect;
- give you and your professional advisers access at reasonable times (on reasonable prior notice) to its premises and its officers, directors, employees, agents, representatives or advisers, and to any relevant assets, accounts, documents and records within the power or control of the soleratt.com, to enable you and your professional advisers to examine them and to take copies (at your expense) to assess the Claim; and
- subject to you providing security to soleratt.com to soleratt.com’s reasonable satisfaction against any claim, liability, costs, expenses, damages or losses which may be incurred, take such action as the Contractor may reasonably request to avoid, dispute, compromise or defend the Claim.
Non-Assignment. You shall not assign or sub-contract these Terms of Service or any of its rights or obligations hereunder without first having received the written approval of the other party.
Force Majeure. If by any reason of any event of force majeure either of the parties to these Terms of Service shall be delayed in, or prevented from, performing any of the provisions of these Terms of Service then such delay or non-performance shall not be deemed to be a breach of these Terms of Service and no loss or damage shall be claimed by either of the parties hereto from the other by reason thereof. Should the exercise of the rights and obligations under these Terms of Service be materially hampered, interrupted or interfered with by reason of any event of force majeure, then the obligations of the parties shall be suspended during the period of such hampering, interference or interruption consequent upon event or events and shall be postponed for a period of time equivalent to the period or periods of suspension, and the parties hereto shall use their best endeavours to minimise and reduce any period of suspension occasioned by any of the events aforesaid. The expression “an event of force majeure” shall mean and include fire, flood, casualty, lockout, strike, nation-wide labour disputes, industrial action, national calamity or riot, pandemic, epidemic, quarantine, Government proclamation, Acts of God, the enactment of any Act of Parliament or the act of any other legally constituted authority, any cause or event arising out of or attributable to war, or any other cause or event (whether of a similar or dissimilar nature) outside the control of the parties hereto other than a shortage or lack of money.